Participatory Design

Interaction map

The Interaction map is a participatory activity where participants identify and visualize the relationships, connections, and flows of information between different actors within a system. This approach helps to understand the context, identify critical points and opportunities, and make strategic decisions.

Duration
From 60 to 120 minutes, depending on the size of the system and the depth of the analysis.
Participants
From 6 to 20 people, to ensure meaningful interaction and manageable analysis.
Interaction map

Preparation

01 · Define the purpose
    02 · Identify key actors
      03 · Gather materials
      • Large paper or whiteboards.
      • Markers, sticky notes, or cards.
      • Optional: digital tools like Miro or MURAL for online mapping.

      Step-by-step instructions

      1

      Introduce the purpose

      • Explain what an interaction map is and how it helps understand complex systems.
      • Introduce the context or topic to be analyzed (e.g., "How do the different actors interact in a community project?").
      2

      Identify actors

      • Facilitate a brainstorming session for participants to identify relevant actors in the system.
      • Write each actor on a sticky note or card and place it in the workspace.
      • Guiding question: "Who is directly or indirectly involved in this system?"
      3

      Visualize connections

      • Participants draw lines between actors with relationships, indicating flows of information, resources, or actions.
      • Use different colors or symbols to categorize types of interactions (e.g., communication, resource exchange, conflicts).
      4

      Collective analysis

      • Reflect with the group on the represented relationships:
        • Which connections are the strongest or most frequent?
        • Which actors are disconnected or underutilized?
        • Which flows of information or resources are critical?
      • Identify critical points, bottlenecks, or opportunities to improve the system.
      5

      Iterate and improve the map

      • Adjust the map based on group insights and observations.
      • Add or remove actors and connections as necessary.
      6

      Closing and synthesis

      • Summarize the main conclusions from the exercise.
      • Discuss how the map can inform strategic decisions or specific actions.
      • Document the final map for future reference.

      Materials

      Large paper, whiteboards, or wide surfaces for drawing.
      Markers, sticky notes, or cards.
      Strings or ribbons to represent physical connections.
      Digital tools

      Platforms

      For virtual sessions or collaborative documentation.

      Practical recommendations

      Clarity in relationships

      Define what the connections represent to avoid confusion (e.g., communication, resource exchange, influence).

      Active facilitation

      Help the group stay focused and encourage everyone's participation.

      Documentation

      Photograph the physical map or save a digital copy for future reference.

      Iteration

      Allow adjustments to the map as new ideas or connections emerge.