Community Perspective

Citizens Assembly

Randomly selected citizens who deliberate on a complex policy question over weeks or months, producing evidence-based recommendations free from organized interests.

Civic Dialogues

Structured conversations between citizens and institutions on specific policy issues, with explicit mechanisms for public input to influence concrete decisions.

Collective Questionnaire

The Collective Questionnaire is a participatory dynamic that enables the collaborative design of key questions, ensuring their relevance and usefulness for the project's or research’s purpose.

Customer Journey Mapping

Visualize a person's complete experience with your service step by step, uncovering emotions, pain points, and improvement opportunities at every touchpoint.

Deliberative Poll

Combines a scientific survey with facilitated deliberation to measure how public opinion shifts when citizens engage with balanced information and genuine peer dialogue.

Fishbowl discussion

Fishbowl is a participatory dynamic where a small group dialogues in the center while others observe, promoting active listening, multiple perspectives and deep reflection on complex topics.

Focus Group

Qualitative research method: moderated small-group discussion to explore participants' perceptions, attitudes, and lived experiences on a specific topic in depth.

Future Search Conference

Conference method that brings all system stakeholders together for 2–3 days to build shared understanding and co-create an actionable common future.

Make a Wish

Make a Wish is a participatory dynamic in which a community identifies meaningful wishes or needs that can be addressed collectively, votes on one of them, and organizes collaborative actions to make it come true, gathering support from individuals, organizations, and local businesses.

Participatory Action Research (PAR)

A cyclical methodology where communities investigate their own problems, generate knowledge collectively, and take transformative action. Research done by communities, not on them.

Participatory Budgeting

Democratic process where community members vote directly on how to spend part of the public budget — turning citizens into active co-designers of public investment.

Participatory photography

Empower participants through participatory photography, a creative activity to capture and analyze realities, foster critical reflection, and inspire collective action using visual storytelling.

Public Consultation

Formal process for collecting public input on proposed decisions before they are finalized, with explicit links between what was heard and how it shaped the outcome.

Shared Book Boxes

Shared Book Boxes is a participatory activity that promotes free access to reading through the installation of small community libraries in public spaces. Through collective decoration, book exchange, and shared care, this activity strengthens social bonds, fosters culture, and creatively and collaboratively transforms the environment. It can also be developed in digital form by creating open, themed virtual libraries.

Theory of Change

A participatory framework that maps how a group's activities generate real change. Connects actions, outputs, outcomes, and impact — and makes visible the assumptions that must hold at every link.

Voice of Customer (VoC)

Research method for capturing what customers actually need and experience — in their own words — and translating that insight into concrete product and service improvements.

World Café

A structured conversational process where small groups rotate between tables and layer ideas collectively. Surfaces shared intelligence and consensus in groups of 20 to 100+ people.